Refunds and Complaints Policy – Florist Greenford
Our Fresh Flowers Guarantee in Greenford
At Florist Greenford, we take immense pride in delivering only the freshest flowers to homes and businesses throughout Greenford and the surrounding areas. As your trusted local florist, your satisfaction is at the heart of everything we do. Every arrangement we create passes strict quality checks to ensure your flowers arrive vibrant, aromatic, and beautiful.
If your flowers do not arrive in fresh condition, our fair and transparent returns and refunds policy ensures you are covered under our Fresh Flowers Guarantee.
Damaged or Unsatisfactory Flowers on Arrival
If your flowers are damaged in transit or do not meet the high-quality standards we promise, please contact us straight away. We request that customers notify us of any issues within 24 hours of receiving their order. This helps us resolve your concerns promptly and maintain our service excellence.
For cases where damage or poor condition is visible upon delivery, we may ask for photographs so we can assess and improve our quality standards. This also helps us offer you the best resolution as quickly as possible.
Freshness Guarantee & Coverage Window
Florist Greenford guarantees that all floral arrangements will remain fresh and in optimal condition for a minimum of five days from delivery, provided they receive the appropriate care as per included instructions. If your flowers wilt or deteriorate within this freshness window, and care instructions have been followed, please let us know promptly. We are committed to ensuring that you always receive flowers that live up to the standard of freshness we promise.
Refunds and Replacements
Your satisfaction is our top priority. If your flowers are delivered damaged or do not meet our freshness guarantee, you can choose between a full refund or a replacement delivery. In instances where only a few stems are affected, partial refunds or stem replacements may be offered at our discretion to ensure your continued delight in our service.
Refunds are typically processed using the original method of payment within five business days after eligibility has been confirmed. Replacements will be dispatched as soon as possible, with delivery timing confirmed by our team based on product availability and your schedule.
How to Raise a Complaint
We believe in the importance of excellent customer service and encourage you to let us know if there’s anything about your order that has not met your expectations. To register a complaint, please reach out to us with your order details and a description of the issue. Providing photos, where relevant, helps us address your complaint more efficiently. We review every complaint thoroughly and strive to provide a satisfactory resolution within three working days.
Our Commitment as a Local Greenford Florist
Florist Greenford is proud to serve local households and businesses with reliable, high-quality flower delivery. Our passionate team stands behind every arrangement with years of trusted expertise and genuine care. Your happiness matters to us, and we thank you for choosing us as your neighbourhood florist. For any questions about our returns, refunds or complaints process, please don’t hesitate to get in touch.
