Thank you for choosing Florist Greenford for your online flower delivery needs across Greenford and neighbouring areas. These Terms & Conditions govern your access to and use of our website, the ordering of floral products, and the arrangement for their delivery. By placing an order through our website, you are agreeing to abide by these terms. Please read them carefully. These Terms & Conditions apply to both residential and business customers located in Greenford and the surrounding regions.
Orders for flower arrangements and related products can be placed through our website at any time. To initiate an order, select your desired product, specify delivery details, and proceed to checkout. You will be required to provide accurate personal details, including delivery address, recipient information, and contact details.
Upon submitting your order, you will receive an order acknowledgment by way of an on-screen confirmation and a follow-up order confirmation provided electronically. This confirmation does not constitute acceptance of your order, but simply acknowledges receipt. Acceptance of your order and the completion of the contract between you and Florist Greenford takes place when the ordered products are dispatched for delivery.
Please ensure all information provided is correct and complete. Florist Greenford will not be liable for delays or non-delivery due to inaccurate or incomplete details provided at the time of order.
All products are subject to availability. While we aim to keep our selection up to date, flowers are seasonal and some varieties may be unavailable at times. In such cases, Florist Greenford reserves the right to substitute flowers or packaging with items of equal or higher value while maintaining the style, quality, and value of your selection as closely as possible.
We will only use a substitution when necessary and will attempt to contact you if significant changes are required. However, if we cannot reach you, we will proceed with a suitable substitution to fulfil your flower delivery in Greenford and neighbouring areas within the agreed timeframes.
All prices displayed on our website are inclusive of applicable UK VAT unless otherwise stated. Delivery charges, if applicable, will be presented clearly before checkout. Prices are subject to change at any time, but such changes will not affect orders where payment has already been received and a confirmation issued.
Payment for orders can be made online using the approved methods displayed on our website at checkout. We accept most major credit cards and debit cards. Full payment must be made before your order can be processed and dispatched. All transactions are conducted in pounds sterling (GBP).
If there are any payment problems, such as declined cards or payment processing issues, the order will not be processed until a successful payment is received.
Florist Greenford offers delivery across Greenford and the surrounding areas. During the order process, you will be prompted to select your preferred delivery date. While we strive to deliver on the requested date, delivery times are not guaranteed due to factors outside our control, such as adverse weather, traffic, or events affecting local distribution.
If you provide specific delivery instructions (such as leaving with a neighbour), we will make reasonable efforts to follow these, but we cannot accept responsibility for lost or damaged items after delivery has been made in accordance with your instructions.
Should the recipient be unavailable at the time of delivery, we may attempt to leave the delivery with a neighbour or in a safe place, or we may leave a card for the recipient to contact us for re-delivery. Additional delivery charges may apply for multiple delivery attempts.
If you wish to amend or cancel your order, please notify us as soon as possible. We will accommodate changes or cancellations provided your order has not already been processed or dispatched. For same-day flower delivery in Greenford, orders are processed quickly and may not be eligible for changes or cancellations once placed.
To cancel or modify your order, please refer to your order confirmation for instructions on how to request changes. Any cancellations after the order has been dispatched cannot be refunded, as fresh flowers are perishable and customised for you.
Your statutory rights are not affected. If you are a consumer as defined by UK law, you have a right to cancel your order for certain products up to 14 days after delivery, subject to exclusions by law (e.g., perishable goods such as flowers). In such cases, returns and refunds may not be applicable.
Due to the perishable nature of flowers and floral products, returns for unwanted products are not accepted. However, if you are dissatisfied with the quality or condition of your order upon delivery, please contact us immediately, ideally within 24 hours of delivery. Photographic evidence may be requested to support your claim.
If, after a review, we determine that the product was faulty, damaged, or not as described, we may, at our discretion, offer a replacement, alternative arrangement, or refund. Decisions are made on a case-by-case basis, and our aim is to achieve customer satisfaction for flower delivery services throughout Greenford and the surrounding areas.
Any promotional offers or discount codes supplied by Florist Greenford are subject to specific terms outlined at the point of offer. Promotions may be withdrawn or amended at any time without notice. Only one promotional code may be used per transaction unless explicitly stated otherwise. Promotions are not valid for use in conjunction with other offers or past orders.
While we strive to ensure all flower arrangements meet the highest standards when delivered, Florist Greenford’s liability to you is strictly limited to the cost of the product you have purchased. We shall not be liable for business losses, indirect, incidental, or consequential damages arising from the use of our website or services.
Florist Greenford does not guarantee that the website will be free from errors or interruptions. We also cannot accept responsibility for any delay or non-performance of our obligations under these terms resulting from circumstances beyond our reasonable control, including but not limited to acts of God, strikes, breakdowns, or adverse weather conditions.
Customers are responsible for ensuring all information provided during the order process is accurate and current. It is your duty to check recipient details, address information, contact numbers, and any special instructions before submitting your order. You may be held liable for additional costs incurred due to providing incorrect details.
By placing an order, you confirm that you are at least 18 years of age or accessing the website under the supervision and with the consent of a parent or guardian. If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and passwords.
Florist Greenford collects, processes, and stores personal data provided by you in accordance with UK data protection laws and our privacy policy. We use your information to process orders, facilitate delivery, and enhance your experience with our online flower delivery service in Greenford and the surrounding areas.
We will never share your details with third parties for marketing purposes without your explicit consent. For more information on how we manage your personal data, please refer to our privacy policy as posted on our website from time to time.
All content present on the Florist Greenford website, including images, graphics, logos, and written content, is the property of Florist Greenford or our content suppliers. These materials are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, copy, or use any material from our website for commercial purposes without our express written permission.
We reserve the right to amend these Terms & Conditions at any time, with or without prior notice. The version posted on our website at the time of your order will govern your transaction. We especially recommend reviewing these terms every time you place an order to ensure you are informed of your rights and obligations.
If any provision within these Terms & Conditions is determined to be invalid, illegal, or unenforceable, such provision shall be severed, and the remaining provisions will remain in full force and effect.
No failure by Florist Greenford to exercise or enforce any right or provision of these Terms & Conditions shall constitute a waiver of such right or provision.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales will have non-exclusive jurisdiction to settle any dispute or claim arising from or connected with these terms and your use of our service, subject to any mandatory provisions of applicable consumer law.
If you have any questions or concerns about these Terms & Conditions, or if you require further clarification on any point, please refer to the customer service section of our website for appropriate instructions.
These Terms & Conditions are applicable to all customers ordering online flower delivery with Florist Greenford throughout Greenford and the surrounding localities. By completing your order, you confirm acceptance of these terms and are bound by their guidelines and policies.
We thank you for choosing Florist Greenford for your floral needs. Our dedicated team looks forward to delivering stunning flowers for you, whatever the occasion, across Greenford and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 582 Greenford Rd, Greenford, UB6 8QU.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Greenford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Greenford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
